Glossary · Last reviewed June 2026
What is Rent Repayment Order (RRO)?
Definition
A Rent Repayment Order (RRO) is a tribunal order requiring a landlord to repay up to two years' rent to tenants or the local authority, made when the landlord has committed a qualifying offence such as operating an unlicensed HMO, illegal eviction, or failing to comply with an improvement notice.
RROs are tenant-initiated and increasingly common: the tenant applies to the First-tier Tribunal and does not need a criminal conviction against the landlord first for most offences.
Under Awaab's Law and the Renters' Rights Act, ignoring a damp and mould complaint can put a landlord on the path to enforcement action and an RRO — which is why a dated, documented response to every complaint matters as much as the repair itself.
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