Frequently Asked
Questions

We cover Lincoln and the wider Lincolnshire area, including North Hykeham, Washingborough, Bracebridge Heath, Canwick, Waddington, Skellingthorpe, Saxilby, Sudbrooke, Nettleham, and Heighington. We also cover Newark, Grantham, Sleaford, Gainsborough, Louth, Horncastle, and surrounding areas. If you're unsure whether we cover your postcode (LN1-LN6 and beyond), just give us a call or drop us a message.

You can get a free, no-obligation quote by filling in our contact form, calling us on 07383 485 714, or messaging us on WhatsApp. We typically respond within a few hours and can usually visit within 24-48 hours for a site assessment if needed.

For most jobs we can start within 48-72 hours of instruction. For urgent void property turnarounds, we often accommodate same-week or next-day starts. Emergency call-outs are handled on a case-by-case basis.

Yes. LWR Group carries full public liability insurance. All operatives working on residential properties are vetted and trained. We're happy to provide insurance documentation on request.

Yes. The majority of our work is with letting agents and private landlords across Lincolnshire. We understand the pressures of void periods and tenant changeovers, and we work quickly, reliably, and to a high standard to minimise vacancy time. See our landlord maintenance services for more details.

Absolutely. We frequently combine end of tenancy cleaning, painting, flooring, and garden maintenance into a single turnaround package. This saves time, reduces the number of contractors you need to manage, and keeps costs down.

Yes. Before and after photos are included as standard on all our jobs. These are useful for inventory purposes, deposit disputes, and your own records. See examples in our gallery.

We accept bank transfer (BACS), card payments, and cash. For regular clients and letting agents, we offer invoice billing with agreed payment terms.

Awaab's Law is legislation introduced following the death of two-year-old Awaab Ishak from mould-related illness in social housing in Rochdale. It requires social landlords to investigate health hazards, including damp and mould, within 14 days of a report, and begin remediation within a further 7 days. It is expected to extend to the private rental sector. Our HHSRS-compliant damp and mould surveys help landlords and letting agents demonstrate due diligence and comply with these requirements. We recommend acting promptly on any tenant reports of damp or mould.

The Housing Health and Safety Rating System (HHSRS) is a risk-based evaluation tool used by local authorities to assess hazards in residential properties. Damp and mould are classified as a Category 1 hazard under HHSRS if they pose a serious risk to occupant health. Our surveys follow HHSRS guidance and provide a documented risk assessment that can be presented to local authorities, housing associations, or in legal proceedings.

Our damp and mould surveys start from £100, depending on the size and complexity of the property. The survey includes thermal imaging, moisture readings, mould classification, and a full written report. Contact us or visit thedampandmouldman.co.uk for a specific quote.

Yes. If the survey identifies remedial work, such as mould treatment, ventilation improvements, re-plastering, or redecorating, we can carry it all out through our in-house team. You get a single point of contact from survey to completion.