Privacy Policy | LWR Group

Privacy Policy (LWR Group)

LW Renovation Group Ltd (trading as LWR Group) takes your privacy seriously. This policy explains how we collect, use, and store your personal information in accordance with the UK GDPR and Data Protection Act 2018.

1. Who We Are

LW Renovation Group Ltd
Company No. 16425052
Registered Address: 71–75 Shelton Street, London, WC2H 9JQ
Email: info@lwrgroup.co.uk

2. What We Collect

We may collect:

Name, phone number, address, email
Project/property details
Payment and quote history
Communications with us

We may also receive limited information from estate agents (e.g. Martin & Co) or landlords for coordination purposes.

3. How We Use Your Data

We use your data to:

Arrange quotes and surveys
Communicate about projects
Pass on details to vetted installers to carry out agreed work
Issue invoices and manage payments
Comply with legal obligations

We do not send unsolicited marketing or share data for third-party marketing purposes.

4.Legal Basis

We rely on:

Contractual necessity (to provide services)
Legitimate interest (to coordinate work with third parties)
Consent (for optional communications, if applicable)

5. Sharing Your Data

We may share your data with:

Accredited local installers (e.g. Lincoln Windows)
Estate agents or landlords who refer you
Payment processors (e.g. Stripe, Mettle)
Our accountant or legal advisors where required

6. Data Retention

We retain your data for up to 6 years after last contact, unless required longer for tax or legal reasons.

7. Your Rights

You can:

Request access to your data
Ask for correction or deletion
Object to certain uses
Complain to the ICO at ico.org.uk

8. Data Security

Your data is stored securely using encrypted systems and access-controlled tools. We use industry-standard safeguards to protect your information.

9. Contact

Questions or requests?
Email: info@lwrgroup.co.uk

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